Eating Disorder Helpline Disables Chatbot for ‘Harmful’ Responses After Firing Human Staff

From Chloe Xiang, VICE: "Every single thing Tessa suggested were things that led to the development of my eating disorder."

Human in the Loop: Liz Thompson, CEO of National Eating Disorder Association (NEDA)

Instead of supporting the workers who power their sensitive helpline, NEDA chose to replace them with an incapable chatbot.